Job Opportunities
Want to make a meaningful difference? Here are opportunities to grow with us!
Huth Ben Pearson International LLC is a world leader in quality pipe benders and end forming equipment. We are growing our business with new products and markets, and it’s a great time to join our company. We are a small company, and people wear many hats, but we work together, support each other, and have been succeeding and growing together! If you have abilities, want to learn, and want your team to appreciate your contribution, you should join us!
CUSTOMER CARE SPEACIALIST
We are looking for a Customer Care Specialist to join our team 5 days per week, 40 hours per week.
Duties would include the following: Customer Care specialist
- Order processing
- Communicate new order information to assembly production in timely fashion.
- Make sure order information is current to operations planner prior to Monday and Wednesday assembly “scrums”.
- Deliver orders to stock room daily by 11:00 AM each day.
- Assist in maintaining machine serial number log.
- Create assembly production forms for floor.
- Assist Handling collector order processing with Operations Director.
- Other Customer Support:
- Frontline for inbound phone.
- Handle customer inquiries (Transfer technical and custom inquiries).
- Credit memos issued from customer returns.
- Send monthly statements to selected customers. Stay current on past due situation.
- Assist Sales with quotes.
- Member of office team:
- Participate in running office as part of office team.
- Review floor inventory at month end for accuracy.
- Participate in process improvement work.
- Shipping/freight
- Coordinate export and domestic shipments.
- Review UPS orders daily for accuracy.
- Reconcile discrepancies in freight invoicing.
- Assist operations manager w/freight claims.
- Handle show-related shipping.
- Other duties and responsibilities as assigned
- Answering telephone and handling customer calls.
- Clerical assistance: Mail, filing, record keeping.
- Working in our business systems (Quickbooks and MiSys).
- Typing/documenting of purchase orders.
- Maintaining tracking spreadsheets in Excel.
- Word processing.
- Other possible tasks to be defined based on company needs and candidate capabilities.
Position requirements:
- Person must be friendly, helpful and good on the phone.
- Must be able to perform accurate work.
- Must be able to work 9 am-5pm.
- Familiar with use of Microsoft Office software, especially Word and Excel.
- Competent at word processing.
- Office experience a plus.
- Familiarity with Quickbooks a plus.
- Spanish speaking ability a plus.